Dima Serafin is a seasoned professional in technical support and management with extensive experience in the IT industry. Currently serving as a Support Engineer at GitLab since October 2021, Dima previously held the position of Support Manager at CloudLinux where responsibilities included managing customer communications, team meetings, and automating support operations. Dima also contributed as a Technical Support Engineer at CloudLinux, providing support for the CloudLinux OS and collaborating closely with engineering teams. Prior experience includes serving as Team Lead in the Hosting department at Namecheap, overseeing team performance and process improvements, and earlier roles that included customer service and technical support.
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