Iris B. has a diverse background in technical support and engineering, with experience in various roles across multiple companies. Notable positions include Support Engineer at GitLab and Acquia, as well as Senior Technical Support Engineer at VMware Carbon Black, where Iris trained and mentored teams while supporting customers in the APJ and EMEA regions. Prior experience includes roles at Jama Software, where responsibilities included troubleshooting and improving documentation, as well as DevOps at Thetus Corporation, focusing on automation and service management. Academic background includes a Bachelor of Science in Television and Film from The University of Texas at Austin.
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