Janay Smith

Janay Smith is a skilled Senior Professional Services Operations Analyst at GitLab, specializing in process excellence, systems management, and cross-functional collaboration since September 2025. Prior experience includes roles such as Professional Services Operations Specialist at Procore Technologies, where Janay analyzed business requirements for Salesforce enhancements, and Client Services Operations Lead at Fastly, focusing on metrics development and multi-functional project leadership. Janay's tenure at the Electric Power Research Institute involved providing technical support to project managers, while earlier roles at Verizon Connect encompassed leading sales operations and managing sales processes. Janay's educational background includes a Bachelor of Business Administration from Winthrop University and certifications in Project Management and Professional Optimization from Wake Forest University. Continuous professional development includes ongoing training through Salesforce's Trailhead program.