Jay Cooney is a Senior Customer Success Manager at GitLab, responsible for managing a $19.2 million annual recurring revenue (ARR) portfolio across nine EMEA enterprise accounts. With 11 years of experience in Customer Success, they have achieved an impressive 97.81% renewal rate by prioritizing relationships over purely transactional goals. Before joining GitLab in 2024, Jay held various roles at Rackspace, Black Duck Software, and other organizations, consistently focusing on revenue retention and client engagement throughout their career.
Location
Reading, United Kingdom
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