Jess Perry is an experienced Senior Enterprise Customer Success Manager at GitLab, responsible for managing a $6M portfolio across 40 enterprise and SMB accounts while driving initiatives that enhance customer and team success. Notable achievements include spearheading the Technical Skills Exchange program to support product adoption and mastery. Previously, Jess held the role of Customer Success Manager at Ping Identity and LogMeIn, focusing on onboarding and configuration for enterprise customers, as well as delivering top-tier support to VIP clients. Jess's career began at Fusion Contact Center, managing a team of Enterprise Technical Account Managers and addressing escalated customer issues. Jess holds an Associate's degree in Biology/Biological Sciences and another in Math and Sciences from Allan Hancock College.
This person is not in the org chart
This person is not in any teams
This person is not in any offices