Katie Bilsborough is a Senior Customer Success Manager at GitLab since December 2022, previously serving as a Customer Success Manager and engaging with strategic Financial Services clients at Microsoft from September 2020 to November 2022. Prior experience includes managing the Microsoft Apprenticeship Programme and contributing to service design projects at the University of Bath, as well as experience as a Technical Account Manager at Microsoft and interning in Finance at Lloyds Banking Group. Katie holds a BSc in International Development with Economics from the University of Bath, where notable contributions included co-authoring a Service Design framework and organizing an International Women's Day Hackathon.
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