Keith Mattes

Keith Mattes is a seasoned professional in customer success operations and technical program management with extensive experience in Gainsight administration. Currently serving as a Sr. Customer Success Operations Analyst and Gainsight Admin at GitLab since September 2023, Keith is focused on optimizing Gainsight deployments for enhanced business outcomes. Prior roles include Technical Program Specialist at Rapid7, where responsibility centered on Gainsight operations and collaboration across multiple teams, and Senior Program Manager at Pearson, managing customer risk portfolios and Gainsight system administration. Keith's background also includes positions in systems support, IT consulting, and logistics engineering, complemented by a Bachelor's degree in Management Information Systems from the University of Rhode Island.