Kent Georgeson is a seasoned professional with extensive experience in customer success, operations, and technology across various well-known companies. Currently serving as the Director of Customer Success Americas at GitLab since April 2024, Kent leads initiatives aimed at enhancing customer satisfaction and retention. Prior roles include Global Head of GTM Technical Services Strategy & Operations at Stripe, and Director of Platform Strategy & Operations at VMware, where strategic frameworks for professional services and data engineering were developed, driving significant operational efficiency. Kent has also held multiple leadership positions at ASB Bank, Corpnet, and Express Data, focusing on technology integration and service delivery transformation. An alumnus of Queensland University of Technology, Kent holds a Bachelor of Information Technology degree, with ITIL and ISO/IEC 20000 certifications.
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