Lee Matos is an accomplished professional in support engineering, currently serving as Director of Support Engineering at GitLab since October 2016. In this role, Lee has been instrumental in the growth of the Support organization, overseeing hiring, developing metrics, and executing key initiatives. Previously, Lee held various positions at GitLab, including Interim Director and Support Team Lead, focusing on team leadership and strategic objectives. Prior experience includes serving as Head of Student Happiness at One Month, Inc., where Lee maintained exceptional response times and contributed to student engagement metrics. Lee's background also includes technical support roles at Linode and experience in design and development with various companies. Lee holds a Bachelor's degree in Web Development and Interactive Media from the Art Institute of Philadelphia.
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