Manuel Kraft is an experienced professional in customer success and technical account management, currently serving as a Staff Customer Success Manager at GitLab since February 2020. In this role, Manuel provides subject matter expertise on GitLab's technical solutions and best practices for the DevSecOps lifecycle, working closely with Customer Success Managers to enhance product adoption and value for customers. Previously, Manuel held various positions at Open-Xchange, including Senior Technical Account Manager, Senior Product Manager, and Senior Program Manager, where responsibilities encompassed managing strategic accounts, overseeing product lifecycle, and facilitating partnerships for software integration. Additional experience includes project management roles at Adternity GmbH and Open-Xchange, along with a foundation in web application development at Netline Internet Service GmbH. Manuel holds a Fachinformatiker degree in application development.
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