Michelle Hackett is the Senior Director of Global Renewals at GitLab, where they leverage their expertise in SaaS service leadership to drive revenue growth and customer value. They hold a Master of Business Administration in Global Management and Business Analytics from Babson College F.W. Olin Graduate School of Business. They have played pivotal roles in various organizations, including as a Limited Partner at Cranberry Vine Catering & Events and in multiple customer success positions at companies like Smartsheet and HubSpot. Michelle has a proven track record of managing customer success teams and developing effective strategies to enhance customer retention and growth across global markets.
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