Mike Dunninger

Mike Dunninger is a seasoned professional specializing in support engineering and customer service, with extensive experience across several leading technology companies. Currently serving as Support Engineering Manager at GitLab Inc. since January 2020, Mike focuses on enhancing the customer support experience and managing a global team of Support Agents and Engineers. Previously, at LogRhythm, Mike created and managed the escalation management program and held various roles that emphasized customer service excellence. Mike's tenure at Hewlett-Packard includes multiple managerial positions, where achievements included reducing customer escalations and improving support processes. Mike's career began at IBM Rational Software and Rational Software, leading teams and successfully growing service delivery. Mike holds a B.A. in Computer Studies from Northwestern University and a Master of Science in Computer Science from the University of Wisconsin-Madison.