Val Parsons

Val Parsons is an experienced professional in customer support, currently serving as the Director of Customer Support for EMEA at GitLab Inc. since October 2020. Prior to this role, Val held the position of Director of International Customer Support at Micro Focus from August 2016 to October 2020. Val's career includes significant experience at Serena Software as a Senior Manager for EMEA Customer Support from January 2001 to August 2016, and earlier roles as a Product Specialist at Software Products Ltd and Support Consultant positions at MDIS and ProLab plc. Val began the professional journey as a Systems Engineer at Lucas Engineering & Systems from 1984 to 1986.