Kayla Smith

Kayla Smith is an experienced project manager and operations specialist with a strong background in enhancing procedures and processes for internal and external support. Currently serving as a Project Manager and previously as a Product Implementation Specialist and Operations Associate at Givelify since April 2019, Kayla successfully reduced support response time by over 50% while consistently being the top agent for technical support. Prior experience includes working as a Project Support Specialist at PrincetonOne, where Kayla facilitated connections between candidates and client management, and as a Security Operations Officer at Securitas Security Services USA, Inc., where Kayla managed front-of-house duties and conducted data analysis for security operations at the Eli Lilly Technology Center.