Glance
Deborah Breen is an experienced program management professional currently serving as Senior Manager of Program Management at Glance Networks since May 2021, where leadership is provided on large enterprise-level client implementation projects within the Financial Services and Healthcare sectors, contributing to initiatives aimed at generating significant revenue. Previously, Deborah held multiple leadership roles at EBSCO Information Services from 2007 to 2020, including Vice President of Global Professional Services, where a Global Professional Services team was established to implement clinical point-of-care SaaS solutions internationally. Additional positions included Senior Director of Product Management, overseeing integration capabilities with major EMR vendors, and Director of Medical Market Development, focusing on identifying acquisition opportunities and market expansion strategies. Prior to EBSCO Information Services, Deborah founded and served as Principal at DBFX Group, delivering project management and consulting services to various industries, including healthcare and financial services. Deborah completed the altMBA program in 2018.
Glance
Glance makes it easy to provide personal, human-to-human customer experience in digital environments. Glance's in-the-moment web and mobile cobrowse, screen share, and video solutions increase customer satisfaction, ensure brand loyalty, and drive revenue. The world’s largest enterprises trust Glance to empower their customer-facing teams and deliver frictionless, at-the-exact-right-moment customer consultation. With integrations with Salesforce, Twilio, Genesys, ServiceNow, and more, Glance fits seamlessly into even the most sophisticated CRM-CX tech stack. Discover the power of Glance guided CX at https://www.glance.cx.