Rohit Rai is a seasoned operations and customer service professional with a diverse background in managing client relationships and ensuring client satisfaction across multiple industries. Currently serving as a Team Leader and Senior Operations Associate at Glance, and as a Senior Operations Executive at Shop101, Rohit excels in building trust with major clients, understanding their needs, and implementing solutions to enhance customer retention. Past roles include Partner Care Executive at Ola, Customer Service Officer at SRL Diagnostics, and Customer Support Executive at Epicenter Technologies, among others. Rohit holds a Bachelor's degree in Financial Marketing and a Master's in Operations & Logistics from the University of Mumbai.
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