Joe Jelson

Joe Jelson is a seasoned professional in the field of customer experience and digital analytics, currently serving as a Customer Experience/Business Insights Manager at Glassbox since December 2019. Previous roles include Director of Web Analytics at Sallie Mae and Senior Business Data Analyst at Philips Health Systems, where Joe has successfully developed relationships and implemented strategies to enhance customer engagement and business value. Joe's expertise extends to data analysis and digital marketing, demonstrated during tenure as a Digital Marketing Data Analyst at Kaspersky Lab and a Senior Web Specialist/Team Lead at Dell. Joe's foundation in web development was built through various positions, including Web Developer at PTC and EqualLogic, and an early internship at RSA Security. Joe holds a Bachelor's degree in Management Information Systems from Northeastern University.