Kyle Andersen currently serves as the VP of Global Services & Customer Support at Glassbox, overseeing comprehensive service strategies since August 2024. Prior experience includes significant roles at ClickUp, where as Chief of Staff to the CCO and Head of Customer Strategy & Operations, Kyle executed a multi-year strategy for customer experience and led a new escalations team that achieved a 95% customer save rate. Previously, Kyle headed Global Technical Support at DocuSign, improving customer satisfaction scores by 20% and successfully managing support teams across multiple global locations. Additional experience spans Okta and PaperFree Corporation, where Kyle demonstrated expertise in technical support management, customer satisfaction improvements, and operational efficiency. Kyle holds a Bachelor of Science in Computer Science from California State University San Marcos.
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