Shane Michaels is an award-winning Customer Experience professional with over 18 years in the field and four years in Customer Success Management. Currently serving as an Enterprise Customer Experience Manager at Glassbox, Shane focuses on enhancing customer interactions and driving product adoption. Previously, Shane earned a Silver Stevie Award while at Electronic Arts for pioneering initiatives in Customer Experience. With expertise in Gainsight and Salesforce, Shane actively works to identify upsell opportunities and ensure customer satisfaction across various platforms. Known for a commitment to the Three C's—Customer, Community, and Company—Shane is dedicated to fostering positive relationships and improving processes in every role.
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