Felix Jensen serves as the AI Outcomes Manager for Glean in the EMEA region since February 2024, previously holding a Customer Success position at the same company. Prior to Glean, Felix contributed to Notion's Customer Success team from July 2022 to February 2024. Felix's extensive experience at Slack, spanning from May 2016 to June 2022, includes roles such as Senior Customer Success Manager, Enterprise Customer Success Manager, Enterprise Support Lead, and Customer Experience. Felix began professional endeavors at Softonic, working from December 2008 to September 2015, where a significant role as Director of B2B Support was complemented by responsibilities as Manager of Customer Support and Customer Support Specialist, emphasizing collaboration with various departments to enhance customer experience and service delivery efficiency.
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