Luke Hebert is a seasoned technical support professional with extensive experience in managing complex integration and system-level challenges across various organizations. Currently serving as a Designated Technical Support Engineer at Glean, Luke advises enterprise customers on the successful adoption of AI-powered platforms. Prior roles include Senior Support Engineer at Alation, where a customer satisfaction score above 98% was consistently achieved, and Security SME at Cloudera, managing vulnerability reports and improving case handling efficiency. Luke's career also includes significant contributions in Linux systems administration and IT management, culminating in a Bachelor of Fine Arts from the University of Louisiana at Lafayette and a Master of Business Administration from Keller Graduate School of Management of DeVry University.
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