Joan Drummond is the Head of Servicing at Glenhawk, a role they have held since 2020. Previously, Joan was the Head of Servicing at Mars Capital from 2016 to 2019, and they served as Primary Servicing Manager at chl mortgages Ltd from 2014 to 2016. Their extensive customer service experience began in 1996 at Halifax and includes various roles in mortgage servicing and wish granting. Additionally, Joan worked as an Assistant to the Head of Lending at CHLMortgage in 2006-2007.
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