David Self

David Self has a diverse work experience in various roles related to ServiceNow and ITSM. David started their career in 2005 as a Sales Representative at Verizon Wireless, where they resolved issues with PDA's and cell phones and managed a client base. In 2007, they joined Universal Hospital Services as an Implementation & Support Specialist, responsible for project management, hardware administration, and training hospital personnel.

In 2012, David became a ServiceNow Consultant at Aeritae Consulting Group, where they developed and implemented ITSM infrastructure, advised clients on ServiceNow, and designed workflows and variables for Incident, Problem, and Change management. David also created HTML-based content for email notifications and set up automated communication between ServiceNow instances.

Later, David worked as a ServiceNow Developer at Rackspace, where they followed an Agile development cycle and focused on business rules, client scripts, and content management. At Acorio, they served as a ServiceNow Implementation Consultant, contributing to the successful implementation of ServiceNow.

David then joined Cloud IT Solutions LLC as a ServiceNow Developer, providing technical solutions for cloud-based technology and utilizing Agile development methodology. David also worked as a Lead Engineer at Target, where they implemented ITSM best practices and replaced the legacy ServiceNow platform.

In 2017, David joined The Anti as a ServiceNow Technical Architect, where they taught scripting fundamentals, managed a team of developers, and worked on A.I. engine implementation and ServiceNow platform development.

Most recently, David has been employed at GlideFast Consulting since 2019. David initially worked as a Technical Architect and later as a Manager of Service Delivery, leading a team of developers and specializing in custom applications, HR service delivery, ITSM, and platform implementations. Currently, they serve as the Director of Service Delivery (HRSD), overseeing HRSD projects, ensuring consistent deployments, and collaborating with clients to define their needs.

David Self began their education at Wayzata Highschool from 1995 to 1998, where they pursued various internet classes. After high school, they attended North Hennepin Community College from 2004 to 2007, earning an AS degree in Applied Sciences with a focus on MNTC.

In 2012, David obtained their first certification as a ServiceNow Certified System Administrator from ServiceNow - The Enterprise IT Cloud Company. That same year, they also completed the ITIL V3 Foundations certification from Knowledge Peak.

David then enrolled at Metro State University from 2012 to 2014, where they pursued a degree in Cloud Infrastructure Management, specializing in Computer Science. Concurrently, in 2014, they obtained the ServiceNow Implementation Specialist certification from ServiceNow - The Enterprise IT Cloud Company.

In 2015, David attended Knowledge 15 and completed the K15 Class / Labs. The following year, they attended Knowledge 16, completing the K16 Class / Labs. In 2018 and 2019, they attended Knowledge 18 and Knowledge 19, respectively, although no degree or field of study was specified for these programs.

Throughout their education, David also earned additional certifications. In 2010, they completed the Administering and Maintaining Windows 7 certification from Benchmark Learning International. In 2011, they obtained the SQL Server 2008 Database Maintenance certification, also from Benchmark Learning International. David further enhanced their skills with two certifications from ServiceNow - The Enterprise Cloud Company in 2014: the ServiceNow Implementation Specialist - Human Resources and the ServiceNow Certified Application Developer.

Their most recent certification was obtained in 2018, when David became a Certified Instructor in ServiceNow Scripting Fundamentals from ServiceNow.

Summarizing David's education history, they completed internet classes at Wayzata Highschool before earning an AS degree in Applied Sciences from North Hennepin Community College. David then pursued a degree in Cloud Infrastructure Management at Metro State University, while also earning multiple certifications from ServiceNow, Benchmark Learning International, and Knowledge Peak.