Joan Pohlmann is a seasoned professional with extensive experience in business process consulting and IT service management. Currently serving as a Sr. Business Process Consultant at GlideFast Consulting since April 2022, Joan advises clients on ServiceNow roadmaps and collaborates to design best practice solutions aligned with strategic goals. Previously, at Reinsurance Group of America, Joan held the role of ITSM Lead, specializing in managing IT processes per ITIL best practices. With a solid foundation built during a 22-year tenure at SSM Health in various ITSM and HRIS roles, including Lead Product Specialist, Joan developed expertise in managing ServiceNow systems and supporting identity management processes. Educational background includes an MBA from Fontbonne University and a BS in Management from Southern Illinois University, reinforcing a strong management acumen.
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