Patrick Cruz is an experienced professional in the IT service management domain, currently serving as an Architect at GlideFast Consulting since March 2024. Previously, Cruz held roles as a Solutions Architect and Senior Software Engineer at NewRocket from January 2022 to March 2024, and as a Sr. ServiceNow Solution Consultant at Fishbone Analytics Inc. from May 2018 to March 2024. Additional experience includes positions as a Sr. Service Management Consultant at Online Business Systems from August 2010 to May 2018, with earlier roles in service management and application development. Cruz possesses expertise in creating and modifying service request definitions, mentoring clients, migrating service templates, and upgrading systems, consistently focusing on enhancing operational efficiency through customized solutions. Cruz earned an Applied Bachelor’s degree in Network Management from the Northern Alberta Institute of Technology from 2002 to 2006.
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