Sumit Sharma

Sumit Sharma is a ServiceNow Senior Business Process Consultant at GlideFast Consulting since February 2022, with extensive experience in IT service management (ITSM) and enterprise service management (ESM). Previously, Sumit held key roles at HCL Technologies as a Senior ServiceNow ITSM/ESM Consultant/Architect and Senior Functional Consultant, where responsibilities included solution design, consultative selling, and technical architecture for various industries. Earlier experience at HCL Axon Technologies and HCL Technologies involved implementing ITSM solutions and conducting comprehensive process assessments across global clients. Sumit began a career in healthcare as a Senior Executive at Max Healthcare, demonstrating strong coordination and customer service skills. Sumit holds an MBA in System & Operations from the Institute of Management Technology, Ghaziabad, and a degree in Hotel, Motel, and Restaurant Management from Mahatma Jyotiba Phule Rohilkhand University.