Iswara Adi N.

Iswara Adi N. is a seasoned professional with extensive experience in customer relations and service optimization. Currently serving as a Senior Customer Relations Specialist at Glints since July 2022, Iswara manages Level 2 escalations and enhances CRM systems to ensure efficient operations. Previously, Iswara held the role of Customer Relations Specialist at Glints, where responsibilities included directing a Full Time Resolution project and enhancing a candidate management application. Prior experience includes working at Shipper as part of the Control Tower Customer Experience team, where Iswara pioneered a customer service chat system and resolved customer complaints. Iswara began a career at Maxim as a Client Relations Specialist, focusing on brand initiatives and content strategies to boost engagement. Iswara holds a Bachelor's degree in Management from Universitas Sebelas Maret.