John Bord is a dynamic and accomplished Marketing and Customer Experience Consultant with nearly 20 years of consulting experience for Fortune 500 clients across various industries, including utility and healthcare. Currently serving as a Senior Consultant at Chartwell, Inc., John leads initiatives for customer engagement and business strategy within the utility sector. Previously, John served as President of the AMA Phoenix Chapter and as an Associate Faculty member at the University of Phoenix, where they facilitated courses on marketing and organizational development. John holds degrees in International Marketing and Organizational Management and is recognized as a thought leader and subject matter expert in customer experience.
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