Melissa Lederman

Melissa Lederman has over 20 years of experience in customer service and financial management within the telecommunications and related industries. Currently serving as a Senior Customer Service Manager at Global Cloud Xchange since July 2014, Melissa has a strong background in interfacing with customers, collaborating with sales, and ensuring accurate billing processes. Previous roles include Senior Customer Service Manager at Level 3 Communications, Billing and Collection Manager at Yipes Enterprise Services, Credit and Collection Manager at Advanced Fibre Communications, and Regional Accounts Receivable Collection Manager at Vanstar Corporation. Melissa began their career as a Credit Representative at Levi Strauss & Company, where significant contributions were made to restructure organizational processes. Educational credentials include extensive training from the National Institute of Credit and studies at Butte College.