Sayoni Bose

Sayoni Bose is an experienced professional specializing in client retention and support, currently serving as a Client Retention Specialist at Global-e since June 2021. In this role, Sayoni effectively understands client requirements, processes refunds, and collaborates with teams to enhance client solutions using Salesforce and JIRA. Prior experiences include roles at Infosys as a Client Support Associate and Advisor, Capita as a Customer Service Advisor, and various positions in customer relations and hospitality, showcasing a strong background in client communication and customer satisfaction. Sayoni holds a Bachelor of Arts in Hospitality Management from Dundalk Institute of Technology and a Bachelor of Applied Science in Hotel/Motel Administration from the Institute of Hotel Management Catering Technology & Applied Nutrition, Kolkata.