Rob Darrow

Rob Darrow is an experienced professional in customer experience and operational management, currently serving as the Senior Director of Customer Experience at Global Lending Services LLC since November 2019, with prior experience as the Director of Customer Service. Previously, Rob operated as a consultant before holding the position of Director of Change Management at Nivel Parts and Manufacturing, where leadership in ERP system conversion was a key achievement. Earlier roles at Bosch North America included Director of Field Sales for the Eastern US Automotive Division, where strategic market initiatives were implemented, and various managerial positions in strategic projects and customer service integration. Rob's career began at Power Great Lakes as a Six Sigma Black Belt, focusing on continuous improvement. Academic qualifications include an M.B.A. in Industrial and Organizational Psychology from Elmhurst University and a Bachelor's degree in Automotive Mechanics from Southern Illinois University.