Allison Shields is a strategic and results-focused experience management executive with 16 years of leadership expertise in customer experience, design, and transformational change across various industries, including fintech, healthcare, and entertainment. Currently serving as the Senior Director of Customer Experience at Global Payments Inc., they are responsible for initiating and growing the North American CX program and playing a pivotal role in a company-wide transformation strategy. Allison's previous experiences include positions at Apple and The Walt Disney Company, as well as roles in human resources and operations. With a strong focus on building impactful teams and driving customer-centric initiatives, they are skilled in change management and process implementation. Allison holds a BA in Dance Performance from Brigham Young University.
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