TJ C. is a CX Technology & Intelligence Manager at Global Payments Inc., where they leverage a strong blend of technical and managerial skills to enhance customer experience. Previously, they served as a Contact Center Manager at Heartland, focusing on optimizing operations and boosting team performance through strategic initiatives. Prior to this, as a Contact Center Supervisor at TSYS and an IT Service Desk Technician at the University of Phoenix, TJ developed expertise in team management and customer support. Their educational background includes an Associate of Arts and Sciences in Computer Systems Networking and Telecommunications from ITT Technical Institute-Tempe.
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