Lisa Montezuma is a senior professional specializing in IT Service Delivery and Project Management, with extensive experience in ITSM and IT governance across fintech, banking, retail, and financial services. They have previously served as an ITSM Specialist at Farmatodo, Banplus Banco Universal, FISERV, and TECVAL, where they managed IT operations, regulatory compliance, and process improvements aligned with global ITIL standards. Currently, Lisa works as a Delivery Lead at Global Processing, overseeing software requirements and coordinating with various technical and business teams to ensure SLA compliance and risk mitigation. They hold a specialization in Project Management from Universidad Central de Venezuela and completed an IT Management program at IESA.
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