Ryan Higgins is a skilled IT professional with extensive experience in desktop support and technical services, currently serving as a Desktop Support Specialist L3 at Global Relay since September 2018. In this role, Ryan leads projects focused on automation, security, and compliance, while also mentoring L1 technicians and participating in technical interviews. Previous roles include Senior Technical Specialist at HSBC, where Ryan managed workstation deployment and provided training to support staff, and various technician positions at Future Shop, 360networks, MDU Communications, and Catamaran Ferries International. Ryan holds a Network Technician Diploma from CDI College and has a strong foundation in managing and supporting complex technical environments.
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