Leyli Smith is the Head of Commercial Operations Delivery, Systems & Performance, where they specialize in change management, focusing on stakeholder analysis, change impact assessments, and communication strategies. With a background as a Change Manager and a Customer Experience Team Leader, Leyli has developed tailored training plans and documentation to support teams during transitions. Leyli's earlier roles included Customer Service Team Leader and Customer Campaign Specialist at Exterion Media and Sainsbury's. They hold a Bachelor of Arts degree in Fine/Studio Arts from Middlesex University.
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