Markus Laakso is an experienced network technician with a background in both 1st and 2nd line support roles at GlobalConnect. From March 2021 to February 2024, Markus held positions as Network Technician - 1st line and Network Specialist - Core Network Operations, where responsibilities included troubleshooting MPLS VPNs, Internet circuits, LAN/WiFi, and managing operational responsibilities for L2/L3 network devices. In November 2022, Markus advanced to the role of Network Technician - 2nd line, focusing on escalated ticket resolution and support for customized customer solutions. Markus holds a Gymnasieexamen in Dator- och kommunikationsteknik from NTI Gymnasiet, completed in 2021.
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