Mikael Andersson

Mikael Andersson has extensive experience in customer operations and account management, currently serving as Customer Experience Manager at GlobalConnect since February 2018, with previous roles including Head of Operational Development and Key Account Manager for global customers. Prior to GlobalConnect, Mikael worked at DGC from 1996 to 2020, progressing from Online Sales Manager and Purchasing Manager to Service Delivery Manager and Key Account Manager, where responsibilities included managing significant telecom accounts and enhancing customer experience through NPS metrics. Mikael's earlier career at DGC involved supplier management and project management in system development, specializing in process improvement and software implementation. Mikael is a graduate of Rodengymnasiet, attending from 1987 to 1991.