James O'Brien is a Senior Engineer in Product Support at Global Logic, located in the Manchester area. They previously served as a Technical Services Analyst at JD Sports Fashion plc and held various roles in technical support, including European/UK Specialist Second Line Support Technician at Shortcuts Software and Application Support Analyst at Civica. James began their career with an apprenticeship at QA Ltd, where they earned Network+ and A+ certifications. They are currently pursuing further education at South Trafford College.
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