Erwin Panilo is an Operations Manager specializing in Service Operations at Globe Telecom, where they have directed 24/7 technical support operations since 2017. With over 8 years of experience in the BPO and contact center industry, they previously held roles at Ingram Micro, Convergys, and Dell, where they demonstrated expertise in team supervision, process improvement, and technical support across various sectors. Erwin's leadership at Ingram Micro included managing teams and reducing employee turnover through effective coaching and development. Their educational background includes studies at Don Bosco Technical Institute and Global City Innovative College.
This person is not in the org chart
This person is not in any teams
This person is not in any offices