Malek Essoh

Malek Essoh is a seasoned professional in customer experience and quality assurance with a diverse background spanning over a decade. Currently serving as a Customer Experience Solutions Consultant at Globitel since November 2023, Malek previously held positions as a Quality Assurance Lead at Interactive Smart Communications and Associate Director of Quality and Compliance at ccc by stc, where responsibilities included voice and digital experience projects. Notable projects include Jawwy, STC E-care, Ministry of Housing, Saudi Post, Riyadh Metro, and the Remote Resolution Center. Malek's earlier experience includes operations supervision and consulting roles at KPMG, along with experience in consumer banking at Arab Bank and telemarketing at Orange - Jordan. Malek holds a Bachelor's degree in Management Information Systems from the University of Jordan.