Keyana Mitchell currently serves as a Billing Coordinator at GLOBO since October 2024, following a role as Portfolio Manager at Discount Lots from January to September 2024. Keyana has a robust background in client portfolio management, customer service, and team operations management, with previous positions including Customer Service Representative at GLOBO and Team Operations Manager at Iterum Connections. Keyana also has experience as a Team Leader/Trainer at both Fusion BPO Services and Worldwide BPO and Call Centres, as well as roles in debt collection and quality assurance at HGS - Hinduja Global Solutions. In terms of education, Keyana is pursuing dual master's degrees in Project Management and Business Administration from ENEB - Escuela de Negocios Europea de Barcelona, along with a diploma in Operations Management from Asean Online Education AOE.
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