Raquel S.

Raquel S. possesses extensive experience in support operations and program management, particularly at Glooko from October 2018 to May 2022. In the role of Support Operations Analyst, Raquel excelled as Zendesk Administrator, enhancing Customer Success operations globally, while identifying and implementing significant improvements in policies and procedures. Raquel employed analytical methods to provide valuable insights and effectively communicated findings to stakeholders. Additionally, as Program Manager EMEA, Raquel led cross-functional programs, developed roadmaps, and managed product release timelines. Earlier experience includes an International Trainee position at Ferrero, where Raquel participated in production leadership, quality assurance, and process improvement initiatives. Raquel holds a Master's Degree in Chemical Engineering from Universitat de Barcelona, supplemented by studies at Université Bordeaux I and Universidad de Salamanca.