Steve Smith is an experienced Technical Writer with a robust background in technical documentation and project management. Currently serving at GLORY since January 2012, Steve coordinates global technical writing operations and collaborates with various departments to ensure timely documentation delivery. Previous roles include Business Consultant at American Family Insurance, where Steve managed operations and developed training materials, and Senior Technical Writer positions at Computer Associates, National City Mortgage, and Siebel Systems, focusing on software documentation and integration processes. Steve holds a B.A. in Finance from the University of Iowa and certifications in ITIL v3 and Technical Writing, along with a certificate in Teaching English as a Second Language.
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