Jun Ye is a seasoned consumer experience professional with extensive expertise in customer service management, particularly within the Chinese market. Currently serving as Senior Manager at GOAT Group, Jun has held multiple roles, including Manager and Assistant Manager, where responsibilities encompassed team development, coaching, and executing performance strategies. Previous experience includes supervisory positions at Pinduoduo, where Jun managed a large customer service team, and ZW Finance, where Jun implemented customer service systems and procedures. Jun's background also includes a significant tenure at Booking.com, encompassing diverse leadership roles focused on team performance and customer satisfaction. Jun holds a Master of Arts in International Business Management from Newcastle University and a Bachelor of Arts in English Language and Literature from Jilin International Studies University.
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