Ivan M. has a diverse background in customer service, operational support, and sales, with experience in several companies across different roles. Starting as an Especialista en ventas y servicios at COVEDISA, Ivan excelled in inbound and outbound sales, client relations, and cold sales. A transition to various operational roles included positions such as Senior Ops Specialist at RedCloud and Analista superior de operaciones at Prex, focusing on process optimization and client engagement. Further experience at Contabilium as an Onboarding Specialist involved managing client journeys and utilizing CRM tools for customer retention. Currently, Ivan serves as Customer Success LATAM at GoBots, emphasizing customer support and satisfaction across Latin America. Educational credentials include a degree in Customer Experience from Coderhouse and training in video game design and programming.
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