David Small

David Small, MBA, is an accomplished professional with extensive experience in workforce management and capacity planning across various industries. Currently serving as the Head of Capacity Planning at Brightside since 2019, Small is responsible for managing capacity in a rapidly growing Fin-tech startup. Prior to this role, Small held significant positions at Endurance International Group from 2013 to 2019, including Senior Director of Workforce Management, where responsibilities included overseeing forecasting and planning for over 2,000 front-line agents and managing a support budget exceeding $120 million. As the first Director of Workforce Management at Endurance, Small created and implemented a workforce management system and built a dedicated team. David's earlier experience includes serving as Sr. Director of Global Fraud Operations at American Express and as Regional GM at Calais Investigations. Small holds an MBA in Public Policy and International Management from Arizona State University and a BS in Business Administration from the University of Phoenix.