Petrina Thompson

Petrina Thompson is currently the Head of Client Service at Brightside. Petrina has over 18 years of experience in customer service and experience.

Petrina started their career at American Express in 2002 as the Director of Service Delivery. In this role, they were responsible for improving customer satisfaction and reducing operating costs. Petrina was successful in reducing technology spending by centralizing fragmented systems and developing policies and procedures to streamline processes.

In 2010, Petrina was promoted to Sr. Director - Global Customer Experience. In this role, they implemented voice of customer methodologies to centralize and streamline processes for shared services and call center organizations in a global environment. Petrina also improved satisfaction globally while simultaneously reducing operating costs.

Petrina has been successful in their career due to their ability to improve customer satisfaction and reduce costs. Petrina is a strategic thinker who is able to develop policies and procedures that streamline processes and improve efficiencies.

Petrina Thompson has a degree in business and psychology from Arizona State University.

They work with Jacky Chiu - CTO & Co-founder, Sophie Raseman - Head of Financial Solutions, and Callum King - Co-Founder. Petrina Thompson reports to Tom Spann, CEO & Co-Founder.