Ben S. is currently the Head of Complaints & Quality at GoCardless, leveraging extensive experience in the financial services industry. Previously, they served as the Head of Complaints at both Huntswood and Morses Club Limited, where they managed customer service operations and implemented key quality assurance functions. Ben's past roles also include Complaint Handler and Flow Leader at Lloyds Banking Group, showcasing a strong foundation in complaint management and customer service. With a solid track record, they are recognized as a subject matter expert in complaints and vulnerable customers.
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