Matt Edson is a seasoned professional with extensive experience in customer support and quality assurance. Currently serving as a Quality Assurance Specialist at GoCardless since September 2021, Matt develops and supports customer-facing teams through feedback, coaching, and the implementation of quality monitoring tools. Prior to this role, Matt contributed as a Quality Assurance Analyst and Customer Support Advocate, enhancing service standards for the GoCardless platform. Matt's previous experience includes over six years as a Customer Service Manager at Ladbrokes Coral, focusing on service enhancement and cost control. Additionally, Matt has freelance experience as a Graphic Designer, alongside roles in hospitality. Matt holds a BA (Hons) in Digital Media Design from Nottingham Trent University and a Level 3 BTEC in Interactive Media from Nottingham College.
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